Yes, you can collect your order from our Miami warehouse. Please note that a fulfilment fee applies. Kindly call us in advance to arrange your pickup.

No, we do not take orders by phone. Please email info@ottotiles.com with the following details:

• The tile(s) you’d like to order
• The quantity in square feet
• Your delivery address

We’ll then send you a secure payment link to complete your order.

Yes, we have a showroom located at 7612 NE 4th Ct, Miami, FL 33138. We’re open
Monday through Friday, from 10 AM to 6 PM.

Yes. You can find detailed installation and maintenance guides on our website. Please ensure your contractor reviews them prior to installation.

No, Otto Tiles does not provide installation services. We strongly recommend hiring an experienced professional familiar with handmade tiles.

No, all orders and services are managed directly by Otto Tiles & Design to ensure quality and consistency.

Yes, we offer a trade program for interior designers, architects, retailers, and contractors.

• Interior designers and architects receive a 20% discount on tile.
• Retailers and contractors receive a 10% discount on tile.

Please note the following conditions:

• Your order total must be a minimum of $1,000.
• Trade discount codes apply to products only, not shipping fees.
• Trade discounts cannot be combined with other discount codes.
• Discounts do not apply to items already on sale.

For projects over 1,000 square feet, you may be eligible for additional discounts. Please email us at info@ottotiles.com for a custom quote instead of ordering online.

You can reach us at (786) 460 9098. Press 1 for general inquiries, sales, and product information. Press 2 for after sales and customer support. Alternatively, email us anytime at info@ottotiles.com.

We recommend ordering at least 15% extra to account for cuts, breakage, or future repairs. Due to color variation between batches, this ensures you have matching tiles if you need more later.

Trade discounts apply only to full-priced items. Sale items are excluded unless otherwise specified.

Yes, we offer up to 5 free samples for interior designers, architects, retailers, and contractors.

• To request samples, please email info@ottotiles.com with:
• The tile(s) you’d like to sample
• Your delivery address

We'll send your tracking number once your samples are shipped.

The fastest way is to order samples directly through our website. Orders typically ship within 4–10 business days.

Standard ground shipping takes 4–10 business days.

Both are available. Sample size is indicated on the product page before checkout.

After dispatch, address changes are not guaranteed. If possible, the third-party freight carrier may allow changes starting at $100 per reconsignment.

Yes, the freight company will contact you prior to delivery to confirm your time slot.

Standard deliveries are Monday–Friday. Weekend delivery is not available.

Yes, we do! For international orders, please email us info@ottotiles.com with your delivery address and the quantity of tiles required, and we’ll provide you with a quote.

In-stock tiles typically ship within 4–10 business days.

If the tiles are already in transit from our overseas warehouse, the lead time is approximately 6–8 weeks.

If the tiles are scheduled to arrive with an upcoming container, the lead time may be 12–14 weeks.

The estimated lead time is displayed on each product page. If you’re still unsure, feel free to call us at (786) 460 9098 or email info@ottotiles.com—we’ll be happy to assist you.

Missed appointments can result in re-delivery fees up to $300 or more. You are responsible for any associated costs.

All deliveries are curbside and require a scheduled appointment. Delivery does not include unpacking or bringing tiles indoors. Make sure someone is present to inspect and sign for the shipment.

Tiles are heavy and fragile. Orders are palletized and shipped via freight to minimize breakage. Each box can weigh 35–50 lbs, and we use shrink wrap and pallets for safety.

Once your order reaches the nearest service center, the freight carrier will contact you to schedule delivery. You must respond within 24 hours to avoid storage fees.

Otto Tiles does not accept returns on full tile orders to maintain quality control. Please order samples first to confirm suitability. If a return is approved by exception, all return shipping and restocking costs are the buyer’s responsibility.

If a refund is approved, it will be processed once returned items are received, inspected, and confirmed to be in resalable condition.