Yes, you can collect your order from our Miami warehouse. Please note that a fulfilment fee applies. Kindly call us in advance to arrange your pickup.

No, we do not take orders by phone. Please email info@ottotiles.com with the following details:

• The tile(s) you’d like to order
• The quantity in square feet
• Your delivery address

We’ll then send you a secure payment link to complete your order.

Yes, we have a showroom located at 7612 NE 4th Ct, Miami, FL 33138. We’re open
Monday through Friday, from 10 AM to 6 PM.

Yes. You can find detailed installation and maintenance guides on our website. Please ensure your contractor reviews them prior to installation.

No, Otto Tiles does not provide installation services. We strongly recommend hiring an experienced professional familiar with handmade tiles.

No, all orders and services are managed directly by Otto Tiles & Design to ensure quality and consistency.

Yes, we offer a trade program for interior designers, architects, retailers, and contractors.

• Interior designers and architects receive a 20% discount on tile.
• Retailers and contractors receive a 10% discount on tile.

Please note the following conditions:

• Your order total must be a minimum of $1,000.
• Trade discount codes apply to products only, not shipping fees.
• Trade discounts cannot be combined with other discount codes.
• Discounts do not apply to items already on sale.

For projects over 1,000 square feet, you may be eligible for additional discounts. Please email us at info@ottotiles.com for a custom quote instead of ordering online.

You can reach us at (786) 460 9098. Press 1 for general inquiries, sales, and product information. Press 2 for after sales and customer support. Alternatively, email us anytime at info@ottotiles.com.

We recommend ordering at least 15% extra to account for cuts, breakage, or future repairs. Due to color variation between batches, this ensures you have matching tiles if you need more later.

Trade discounts apply only to full-priced items. Sale items are excluded unless otherwise specified.

Yes, we offer up to 5 free samples for interior designers, architects, retailers, and contractors.

• To request samples, please email info@ottotiles.com with:
• The tile(s) you’d like to sample
• Your delivery address

We'll send your tracking number once your samples are shipped.

The fastest way is to order samples directly through our website. Orders typically ship within 4–10 business days.

Standard ground shipping takes 4–10 business days.

Both are available. Sample size is indicated on the product page before checkout.

After dispatch, address changes are not guaranteed. If possible, the third-party freight carrier may allow changes starting at $100 per reconsignment.

Yes, the freight company will contact you prior to delivery to confirm your time slot.

Standard deliveries are Monday–Friday. Weekend delivery is not available.

Yes, we do! For international orders, please email us info@ottotiles.com with your delivery address and the quantity of tiles required, and we’ll provide you with a quote.

In-stock tiles typically ship within 4–10 business days.

If the tiles are already in transit from our overseas warehouse, the lead time is approximately 6–8 weeks.

If the tiles are scheduled to arrive with an upcoming container, the lead time may be 12–14 weeks.

The estimated lead time is displayed on each product page. If you’re still unsure, feel free to call us at (786) 460 9098 or email info@ottotiles.com—we’ll be happy to assist you.

Missed appointments can result in re-delivery fees up to $300 or more. You are responsible for any associated costs.

All deliveries are curbside and require a scheduled appointment. Delivery does not include unpacking or bringing tiles indoors. Make sure someone is present to inspect and sign for the shipment.

Tiles are heavy and fragile. Orders are palletized and shipped via freight to minimize breakage. Each box can weigh 35–50 lbs, and we use shrink wrap and pallets for safety.

Once your order reaches the nearest service center, the freight carrier will contact you to schedule delivery. You must respond within 24 hours to avoid storage fees.

Otto Tiles does not accept returns on full tile orders to maintain quality control. Please order samples first to confirm suitability. If a return is approved by exception, all return shipping and restocking costs are the buyer’s responsibility.

If a refund is approved, it will be processed once returned items are received, inspected, and confirmed to be in resalable condition.

Cement tilescan be used for pool waterline borders or surrounding areas such as decks,provided they are finished with a high-quality, pool-grade sealant. However, they are not suitable for fully submerged applications like inside pools, fountains, or water features. Even when sealed, cement tiles remain porous and can absorb water over time, which may lead tostaining, cracking, or deterioration. For submerged areas, we recommend choosing a non-porous alternative tile type specifically designed for underwater use.

Yes, Otto cement tiles are suitable for fireplace surrounds and hearth walls. Their durability and handmade beauty make them ideal for decorative use around high-heat areas. However, they should not be installed inside the firebox, where direct flame exposure can cause cracking or damage.

Yes. Cement tiles are fully compatible with radiant heating systems. The floor heating should be turned off 12 hours prior to installation, and restarted gradually only after the tiles are fully cured. Leave a 3 mm (1/8") grout gap to allow for thermal expansion.

Yes—sealing is essential. Cement tiles must be sealed before and after grouting to protect against staining and moisture. Otto Tiles recommends Miracle 511 Porous Plus. These sealers are invisible and preserve the tile’s color and finish. Reseal annually in showers and every 2–3 years elsewhere. If water doesn’t bead on the tile surface, it’s time to reseal.

Tiles can stain if not properly sealed before grouting. Always seal first, then grout in small areas (approx. 20–30 sqf), cleaning as you go with a damp sponge and fresh water. Avoid letting grout dry on the tile surface. Grout haze is typically the result of improper sealing or failure to clean promptly. If grout residue sets, use a non-acidic tile cleaner and rinse thoroughly.

Unbox all tiles and lay them out to dry and acclimate. Do not stack tiles face-to-face. Clean any dust or residue before installation. Mix tiles from multiple boxes to evenly distribute tonal variation. We recommend ordering at least 15% overage to account for cuts, breakage, or unexpected issues during installation. Slight surface imperfections are normal and reflect the handmade nature of the product.

Cement tiles are extremely versatile and can be used on:

• Floors and walls
• Kitchens and bathrooms
• Showers and wet areas
• Outdoor patios and walkways (with proper sealing)
• Fireplace surrounds (not inside the firebox)
• Backsplashes and accent walls
• High-traffic commercial areas
• Over underfloor heating systems